Help desk & Desktop management​

Data stewardship, Data literacy & Data visualization

Process governance service

IT Infrastructure Analysis

Digital Training

Web design &
Digital Marketing

How can we help you?

Help desk & Desktop management

We offer a complete service for workstation management, guaranteeing operations’s efficiency, safety and continuity. From supply to support, our approach integrates Help Desk and Desktop Management, offering tailored solutions to meet the day-to-day IT needs of companies.

Our services includes:

  • Software and hardware evaluation and provision: Tailored configurations to your operational needs, with rental options.
  • First Level Help Desk:
    • Centralized management of ticketing requests.
    • Multi-channel support (phone, email, chat or portal).
    • SLAs compliance for fast response times and resolution.
  • IT devices management and maintenance:
    • Customized initial installation and configuration.
    • Regular updates and patching for security and compatibility.
    • Technical problems monitoring and remote resolution.
    • Corporate policies application for data and device protection.
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Since 2020 we are HP silver partner, guaranteeing certified technical interventions and advanced solutions. We offer flexible contracts (3-4 years) with device redemption or renewal options, including hard disk certified formatting with one pass zeros technology (KILL DISK).

Our operational approach:

  • Startup and Roll Out: Backup and restore data, custom software configurations, accounts, VPN, printers, and corporate security policies.
  • Post-rollout maintenance: Hardware, configurations and patching technical support, with timely anomalies management and failures according to contractual SLAs.

With our Desktop Management, every device is managed throughout its entire life cycle to ensure optimal performance and compliance with corporate policies.

We offer a complete service for workstation management, guaranteeing operations’s efficiency, safety and continuity. From supply to support, our approach integrates Help Desk and Desktop Management, offering tailored solutions to meet the day-to-day IT needs of companies.

Our services includes:

  • Software and hardware evaluation and provision: Tailored configurations to your operational needs, with rental options.
  • First Level Help Desk:
    • Centralized management of ticketing requests.
    • Multi-channel support (phone, email, chat or portal).
    • SLAs compliance for fast response times and resolution.
  • IT devices management and maintenance:
    • Customized initial installation and configuration.
    • Regular updates and patching for security and compatibility.
    • Technical problems monitoring and remote resolution.
    • Corporate policies application for data and device protection.

Since 2020 we are HP silver partner, guaranteeing certified technical interventions and advanced solutions. We offer flexible contracts (3-4 years) with device redemption or renewal options, including hard disk certified formatting with one pass zeros technology (KILL DISK).

Our operational approach:

  • Startup and Roll Out: Backup and restore data, custom software configurations, accounts, VPN, printers, and corporate security policies.
  • Post-rollout maintenance: Hardware, configurations and patching technical support, with timely anomalies management and failures according to contractual SLAs.

With our Desktop Management, every device is managed throughout its entire life cycle to ensure optimal performance and compliance with corporate policies.

Contact us

Data stewardship, Data literacy & Data visualization​

In today's context, where data has become a critical strategic resource, effectively managing and exploiting them is crucial. Investing in Data Stewardship, Data Literacy and Data Visualization enables companies to gain a competitive advantage, optimize processes and make informed decisions based on concrete evidences.

Why data investment?

  • Competitive advantage: Enhance your competitiveness, in both domestic and international markets, through efficient data management.
  • Process optimization: Accelerate and optimize business operations.
  • Past patterns: Evaluate past patterns to spot redundant actions and enhance future outcomes.
  • Data reuse: Explore new applications for data you already possess, expanding business possibilities.
  • Informed decisions: Support business decisions through accurate and strategic data management.
  • Risk-mitigation: Minimize the risks associated with new product development and investment.

 

 

Points of attention

  • Ethical implications: Valuate the data analysis ethical impacts.
  • Legal impact: Consider the legal implications, especially for personal data.
  • Ongoing training: Support staff through upskilling and reskilling processes to maximise the use of the most advanced tools.
  • Results quality: Ensuring the data and analyses quality and reliability.
  • Long-term investment: Consider a substantial and planned budget for the adoption of new tools.
  • Process governance: Manage, in a structured way, data analysis process from data collection to data visualization.

Used tools

  • Clustering
  • Factorial Analysis
  • Predictive Analysis
  • R/Python
  • Power BI
  • Knime

These advanced tools helps to extract meaningful information from data, supporting predictive analytics and visualization to facilitate faster and more accurate business decisions.

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Process governance service

Our process governance service is based on structured methodologies and advanced tools to ensure objectives achievement and optimizing resources, time and costs. We support the entire project life cycle through an integrated approach, turning ideas into concrete results.

Service Pillars

  1. Strategy aligned to objectives The strategies we develop reflect business priorities, improving efficiency and maximizing the value of resources.

  2. Automation for Efficiency We introduce automated solutions to simplify processes, reduce costs and increase productivity.

  3. Transparency and Control We provide tools to constantly monitor performance, ensuring a clear view of progress and supporting strategic data-driven decisions.

  4. Continuous monitoring and KPIs We define key performance indicators to evaluate results in real time, identify criticalities and optimize processes.

  5. Compliance and Security We ensure regulatory compliance and protect data with advanced security protocols.

Our service integrates the Project Management fundamentals, including:
  • Strategic planning tools such as WBS and Gantt Charts.
  • Costs, time and resources’s continuous monitoring.
  • Stakeholder communication’s effective management.
  • Final evaluation to analyse performance and capitalise on experience.
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Infrastructure analysis for process and technology innovation solutions

We design the entire network hardware and software infrastructure. We can do this in newly created spaces or in offices that need system integration. Our approach is organic. Each choice is designed according to the production environment, including its future growth prospects.

Effective digitization starts by analyzing the current situation and defining the objectives to be achieved. Our IT infrastructure analytics service helps companies assess their technology environment, identify opportunities for improvement, reduce risks and optimize resources.

Main goals:
  • Map the current state: Understand the IT infrastructure’s interdependencies, structure and criticality.
  • Assess the performance: Identify inefficiencies and bottlenecks that impede business objectives.
  • Ensure security and compliance: Ensure compliance with current legislation.
  • Resources optmization: Reduce costs by making the available resources best use.

Operational steps:
  1. Information gathering: Hardware and software inventory, evaluation of connections between servers, devices and applications.
  2. Performance assessment: Monitor workloads on servers, network and storage devices.
  3. Risk analysis: Identification of vulnerability and resilience of the infrastructure in case of incidents or cyber attacks.
  4. Improvements’s identification: Concrete proposals for the optimisation and modernisation of infrastructure.

Advantages for your company:
  • Operational efficiency: Resources optimisation and reduction of downtime.
  • Cost reduction: Elimination of waste and oversizing.
  • Major safety: Data protection and breaches risk’s reduction.
  • Preparing for the future: Create a scalable infrastructure to support business growth.

If you want to find out your company level of digitalization and how to improve it, contact us: together we will identify the right path to innovate and grow.
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Digital Training

In Sys-Tek, we have invested in advanced training for our internal resources, acquiring expertise in innovative technologies, Data Science, Artificial Intelligence, Cybersecurity and more. Thanks to these experiences, we are now able to offer digital literacy courses and customized solutions to face related business problems. Our training courses are designed to provide individuals and companies with skills they need to navigate digital world, improve operational efficiency, and protect sensitive data. We are ready to share our knowledge to grow your business in an ever-changing technological environment.

The training areas we offer includes:

  • Digital Literacy: Basic and advanced paths to improve basic computer skills, use of PCs, the Internet and smartphones.
  • Customized business solutions: Training to face specific business issues, such as network management, IT security and data management.
  • Data Management and AI: Practical use of acquired skills for data lifecycle management and artificial intelligence introduction in companies.
  • Cybersecurity and Network Management: Insights on how to protect corporate assets through advanced cybersecurity techniques.

With our background and proven expertise, we can help companies overcome the digitalisation challenges and ensure safe and sustainable growth.

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Web design & digital marketing

What we offer: We make integrated solutions for web design and digital marketing, which include the creation of websites and brand identities, logos, graphics for business gadgets, management and promotion of social media, digital marketing campaigns, also analyzing the performance of websites and social platforms. In Sys-Tek, we believe web design and digital marketing are much more than just technical tools: they are fundamental pillars on which a company’s digital identity is built.

Every website we create is not just a platform, but an experience designed to communicate values, inspire trust and create authentic connections.

Our approach combines industry analysis, research on design and graphic trends, in addition to a targeted structural customization, always calibrated to the content and type of the activity to be represented.

Through SEO optimization, digital marketing, social media management and clear powerful visual communication development, we help companies to emerge in a competitive and ever-changing environment. Every project starts from the essence of brand: we create a design that tells a story, a visual language that represents authentic values and strategies that generate concrete results.

Our mission is simple but ambitious: to transform ideas into digital realities with real impact, contributing to the success of companies with effective and lasting solutions. Digital is an opportunity for us to change the way companies connect, communicate and grow.

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You'd love to contact us?

At the basis of each of our projects there is the need and the desire to identify with the reality for which we work, in order to create a product that is truly suited to the needs.

CONTACT US VIA E-MAIL: comunicazione@sys-tek.it

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